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Help

  1. How do I order?
    It’s easy to order from Howard Miller Company. If this is your first time purchasing from our store, just follow these three easy steps: 1. Browse the catalog. 2. Add the item you want to your shopping cart. 3. Complete the checkout flow. You will be asked for your address information including e-mail address during checkout. If you choose to register yourself as a customer then the next time you shop with us, we will have this information already stored, and you won’t need to input it again.
  2. How can I pay?
    We accept Visa, MasterCard, or Discover credit cards. When you are checking out, you will be prompted to enter your credit card number for payment.
  3. Where can I ship?
    Howard Miller will ship your order anywhere within the contiguous United States, Alaska or Hawaii. Shipping to Canada or other foreign countries is not available.
  4. How do I track my order?
    All shoppers will receive a shipping confirmation via e-mail. This confirmation will give you the carrier and tracking number for your shipment. You can then visit the carrier web site and track your shipment using the tracking number. Registered users can track order status by going to the Howard Miller Store and signing into your customer account.
  5. Why can't I order more than a quantity of 6 per model?
    The maximum purchase quantity per model is 6 pieces.

RETURN POLICY

100% Satisfaction Guaranteed. If for any reason you are not completely satisfied, simply return the item within thirty (30) calendar days of the order date using the instructions below.

  • Cut out and complete the Howard Miller Store Return Form located on the back of the Packing Slip provided with your original shipment. Check the box indicating the reason for return and indicate whether it is a "Refund" or "Exchange". Retain a copy for your records.
  • Carefully and securely repackage your item in the original packaging and enclose all warranties and instructions. All returns must be in the original packaging and in original condition.
  • Repack your item in the original shipping box with enough filler to ensure the item is securely packed.
  • Enclose the completed Howard Miller Store Return Form within your shipping box. If returning multiple items make additional copies of the Howard Miller Store Return Form. Each item must have its own form. Your return can not be processed without a return form.
  • Cut out and attach the pre-paid Merchandise Return Label to the outside of the shipping box. The Merchandise Return Label is located on the back of the Packing Slip provided with your original shipment.
  • Give the shipping box to your mail carrier or drop it off at any United States Postal Service (USPS) or collection box. To arrange for a FREE pick-up please call 1-800-222-1811 or visit the United States Postal Service web site at www.usps.com.
    • It is preferred that all returns be made via the United States Postal Service (USPS) using the Merchandise Return Label provided with your original shipment. Pay no postage up front.
    • If the USPS label is NOT USED to return merchandise, you must return your item using an insured shipper of your choice. You pay the postage up front. You still need to cut out and complete the original Howard Miller Store Return Form and enclose it inside the package.
Send your shipping box via insured shipper to:
      Howard Miller Store
      ATTN: Consumer Returns
      860 East Main Avenue
      Zeeland, Michigan 49464-1300
  • If you are returning an item for an exchange, we will exchange the item for identical merchandise only with no additional charges. No substitutions are permitted.
  • If you are returning an item for a refund within thirty (30) days from the order date, a flat fee of $6.50 per item will be deducted from the amount of your refund.
  • If you are returning an item for a refund after thirty (30) days from the order date, a flat fee of $6.50 per item plus an additional flat handling fee of $6.00 per item will be deducted from the amount of your refund. Please reference the full Warranty Terms and Conditions provided with your merchandise for other related details.
  • Please allow a total of 15 to 20 business days from the date you send your package to us for your return, exchange, and/or credit to be processed.
  • If you have registered as a customer on our web site, you will receive verification via e-mail that your return has been processed.
  • If you no longer have your return form simply print this page using your browsers ‘print’ Icon, fill out the following information and enclose it in the shipping box with the product:
      Name:
      Address:
      Order # (if known):
      Order Date (if known):
      Ship to Name:
      Ship to Address:
      Type of Return: Refund or Exchange (Circle one)
      Reason: (Circle only one reason)
                  Defective Finish
                  Doesn’t Operate 
                  Arrived Damaged
                  Not the color I want 
                  Not what I expected
                  Changed my mind
                  Gift 
                  Wrong Item shipped (Include the SKU number you actually wanted)
                  Arrived Late
      Explanation: 
 
   
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